Return/Exchange – Vivare Limited

Overview

Our return and exchange policy is valid for 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging.

To complete your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

•Any item not in its original condition, damaged, or missing parts for reasons not related to our error

•Any item returned more than 30 days after delivery

Returns

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of whether your return has been approved or rejected.

If your return is approved, it will be processed, and the funds will be automatically credited to your account within a certain number of days.

Delays or Missing Refunds

If you haven’t received your refund yet, first check your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. It usually takes some time to process a return before it is posted.

If you’ve done all this and still haven’t received your refund, please contact us at {email address}.

Sale Items

Only regular priced items are eligible for returns. Sale items cannot be returned.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same one, please contact us at the phone number listed in the documents you received upon collection/delivery.

Return of Goods

If you need to return the item, please contact us at the phone number listed in the documents you received upon delivery, or at the email address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.